Frequently Asked Questions

General Info

Interfacing with your DSP/DMS

Installation and Setup

Scanning

Printing

Program Issues


~ General Info ~

Q) What information needs to be keyed manually?
A) None unless the barcode cannot be read.
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Q) Is the ScanIt Parts data accessible from outside the dealership?
A) Yes. The ScanIt Parts system runs on a standard PC configuration using a standard Internet connection or LAN connection.
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Q) Where can I purchase labels for the scanner guns?
A) Labels are purchased directly through IPS. Please contact us and we will ship them to you.
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Q) How do I backup my files for ScanIt Parts®
A) In your ScanIt Parts program folder, you will find a folder called Backup. Inside this folder is a zipped file that contains all of your ScanIt Parts data. This information is backed up nightly and saved on your computer, and you can make a copy of this zip file at any time and store it wherever you need.
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Q) My server computer crashed and I need to move to a new one. What do I do?
A) This depends on what went wrong with your computer. If you can recover the program files, you can migrate them from the old server to the new one just like any other files. If you cannot recover the whole program, but made a copy of the backup files (or can get the backup zip file from the old computer), contact us and we can help you move it to the new computer. There is a $150.00 data transfer fee. Lastly, we can always install the newest version of ScanIt Parts.
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~ Interfacing with your DSP/DMS ~

Q) How does this system interface with our DSP/DMS?
A) The ScanIt Parts® system interfaces to your DSP/DMS through an Ethernet network connection.
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Q) What information is scanned into our DSP/DMS?
A) Parts scanned at the receiving dock are automatically receipted into the DSP/DMS under the correct Control number.
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Q) What DSP/DMS does ScanIt Parts interface with?
A) Presently, it interfaces with RNR, ADP, DealerTrack, AutoSoft-asi, Automate, and ADAM. See Dealer Service Providers for details.
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~ Installation and Setup ~

Q) What hardware is involved in an installation?

A) See Hardware for more detail.

  1. PC Server (Windows 2000/XP/Vista/7 Professional required)
  2. Access Point (data receiver) with antenna for the Scanner unit to connect to
  3. Scanner unit with radio frequency (wireless) capabilities
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Q) Does this system have to be standalone?
A) No, but we suggest that it be on a dedicated machine to maximize the efficiency of the scanning and printing services.
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Q) Are there any firewalls incorporated in the ScanIt Parts system where there are multiple access points?
A) The access point installed at the dealership connects to the central server using standard Ethernet cabling and uses the TCP/IP protocol. Because this is a standard connection, many security techniques, including a firewall, can be used to protect the transfer within and outside of a dealership. The ScanIt Parts system does not use any proprietary transmission methods.
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Q) Will the ScanIt Parts system handle an inventory consisting of 100,000 part numbers?
A) Yes. The ScanIt Parts system was designed from the start to handle very large inventories. The system can handle thousands of open order lines at any one time.
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Q) My warehouse is 100,000 square feet and has many girders and support posts. Will the system have trouble transmitting and receiving in this environment?
A) No. ScanIt Parts can cover a 100,000 square foot warehouse, you may need to purchase multiple antennas to cover the complete warehouse.
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Q) How far from the access point can the scanner gun operate?
A) The scanner guns will communicate approximately 500 ft. from the access points (this is a radius coverage). If multiple access points are added, the access points will automatically overlap coverage without any special setup.
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Q) I have a very large receiving department. Can ScanIt Parts support multiple employees scanning parts at once?
A) This will not be a problem. ScanIt Parts was designed to allow for hundreds of concurrent scanners.
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Q) If I have more than one scanner gun, can I "overload" the system by having multiple scanner guns scanning?
A) No. You should never be able to "overload" the system because of the scanners. Since the ScanIt Parts system is PC based, if the scanner ever starts to slow down, a simple upgrade to the hardware on the PC may be required. Things that will improve the speed and stability of the system are increased memory and increased storage space. If you notice your system running slowly, it could also be an anti-virus program interfering or too many programs running at one time.
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Q) For an inventory of 50,000+ part numbers with 1300 line items, how many ScanIt Parts scanners would be needed?
A) We have several dealerships scanning this volume or higher per day. It is rare for a dealership to require more than four scanners.
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Q) How do I install a client PC?
A) Setup a client.
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~ Scanning ~

Q) What happens if someone tries to scan the same part more than once?
A) If the part is only on one open order, the ScanIt Parts program will turn the scanner beam off and notify the user that the part has been fully scanned. If the part is on multiple open orders, the ScanIt Parts program will turn the scanner beam off and prompt the user for a control number.
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Q) When I scan a part, I am asked for a quantity?
A) If this occurs then you just need to enter the quantity that is in front of you. To scan parts individually without a quantity prompt, press "Hot Keys" and "Turn Single Mode ON" or "CTRL + Q". Follow the same key sequence to resume scanning with a quantity prompt.
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Q) When I scan a part, the gun asks me for a control number?
A) This will only occur if you have same part number on multiple control numbers.
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Q) I'm in the middle of scanning and my gun goes blank?
A) Low battery. First try changing the battery with a new one. If this does not solve the problem the gun may need repair. Please contact us.
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Q) I turn the gun on and the screen says "Press ENTER to connect"?
A) This is normal. When you see the message you need to press "ENTER" to connect to the host computer. After you have made your connection you will be prompted with a menu of choices.
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Q) I scanned the wrong part and now it is asking me for a control number, which I don't have. How do I reset without saving the part?
A) To reset the gun without saving a part, press the ESC key.
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Q) When I scan a part it comes up invalid?
A) If the part that you scan comes up invalid there are a few different things that could be wrong:

  1. The part number may not be on order. All parts to be scanned must be on order.
  2. You could be scanning an invalid bar code. Type in the part number and press ENTER.
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Q) What do I do when the gun says "Nightly orders pull did not run. Some parts may not scan."?
A) On the PC:

  1. Force pull open orders under the "advanced" button on the Interact screen.

  2. Make sure interact is running at all times and PC is not shut off overnight.

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Q) What do I do if the gun says "No Ethernet Link"?
A) On the PC:

  1. Check that all firewalls are OFF.

  2. Check that the Scanner service is running. Contact us if the problem persists.
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Q) What do I do if the gun says "Error 706"?
A) On the gun:

  1. Check that labels are loaded OVER the silver bar.

  2. Try a fully charged battery (this may require a stylus reboot for 6039s).
  3. Contact us if the problem persists.
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Q) What do I do if the gun says "Error 756"?
A) On the gun:

  1. Try a fully charged battery.

  2. Check that labels are loaded OVER the silver bar.
  3. Clean black dot sensors.
  4. Firmly close lid and press "CTRL + R" (reprint label).
  5. Contact us if the problem persists.
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Q) What do I do if the gun says "Error 762"?
A) Battery is too low to print, insert a fully charged battery and press "CTRL + R" (reprint label), 6039s may also require a reboot with the stylus. Contact us if the problem persists.
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Q) What do I do if the gun says "Socket Error, Time Out, No Ethernet Link"?
A) On the PC:

  1. Check that the server is running.

  2. Check that the Access Point is on and working.
  3. Check that the IP addresses are set properly.
  4. Contact us if the problem persists.
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~ Printing ~

Q) The gun scans, but no label comes out?
A) First try changing the battery for a new one. If this does not solve the problem please contact us . Second, try reloading the labels. If these two do not work, please contact us.
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Q) I want different information to print on the labels that come from the scanner gun. Is this possible?
A) The ScanIt Parts system ships with a standard scanner label. This works for many dealerships, but the label can be customized for a dealership under the "Settings" button and "Labels" tab.
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Q) The gun keeps printing a blank label?
A) First, make sure that the supply cover is securely closed by pushing down on it. Both sides of the cover should be checked to ensure they are properly closed. If this does not fix the problem, turn the gun off and remove the labels. There are two printer sensors: one underneath the roll of labels and one on the flap where the labels come out. They look like little back squares with a tinted window. Verify that the printer sensors are clean. If they are not, use some rubbing alcohol to clean them. Then reload the labels carefully. If the problem is still occurring, the printer head may be damaged and need to be repaired. Please contact us.
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Q) Does a group number appear on every label?
A) We carry the group number in our database files, and customized labels can be made for a modest cost.
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Q) How do I reprint the last label?
A) To reprint the last label printed, press "Hot Key" or "CTRL + R".
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Q) How do I print bin labels or bar code labels?
A) To print Bin Labels or Bar Code labels, press "Hot Key" or "CTRL + B".
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Q) How can I get a bin label to come out for every scanned part?
A) To get a Bin Label to come out for every part, press "Hot Key" and "Turn Print Mode ON" or "CTRL + P". To turn it off, just press the key sequence again.
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~ Program Issues ~

Q) What do I do if an error occurs on the server within the ScanIt Parts program?
A) Restart the server and see if the error happens again. If the error occurs again please contact us.
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Q) When I scan a part it does not go into my DSP/DMS?
A) If a part does not go into the DSP/DMS, there are a few different reasons:

  1. The part could not be found on order.
  2. The part number that you have is different than the one on order.
  3. The quantity that you have is different than that on order.
  4. The control number could be wrong.
  5. The Interact window must always be open and running.
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Q) How do I find out if I am over or shorted parts?
A) Run the "Over/Short Analysis" report. This report will tell you the shipment number and status on each part.
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Q) What do I do if the barcode does not scan?
A) Type the part number in using the scanner keyboard. Press enter to receive the part into inventory.
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Q) Interact failed to connect because the 'maximum number' of sessions/ports has been reached.
A) This is a common problem, and is due to the limited number of sessions or ports you purchased from your DSP/DMS. Try to connect with your direct connection and it will give the same error until a session/port is available. While you may have plenty of sessions/ports, it is very likely that several people on your network are running multiple applications that use up those sessions/ports. Have some of them close down a connection or two and Interact should automatically connect.
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Q) Red error box stating table does not match index?
A) Run repair tool. On your PC: Go to "Start", "All Programs", "ScanIt Parts", "Tools", "Repair Tables". If repair tool does not run or solve the error message, please contact us.
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Q) What do I do if I am not getting my GM invoices and/or shipment information?
A) If you are not getting shipment or invoice data, check your connection to GMglobalconnect.com. If you have a connection to their website, try a manual pull under the Get Data and reset the date.
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Q) What if there is a red error box stating "Error accessing Registry Key" on the Client PC?
A) Reboot PC, if error persists, IT will need to allow for read/write access. Something in sharing/security permissions changed on the server side.
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Q) What do I do if Interact will not launch?
A) Reboot PC and try launching Interact again. Contact us if the problem persists.
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