Connection Issues

Connection Issues

Stuck on Establishing Wireless Screen

          

This error occurs when the scanner does not have any wireless signal.

Troubleshooting:

          • Verify the scanner is in range.

          • Verify the scanner has an IP Address. See Wireless Settings.

          • Verify the wireless radio is enabled.

 

100: ScanIt Parts Server Is Not Listening

          

This error occurs when the scanner can ping the server, but can't connect to the SVCPScan program.

Troubleshooting:

          • Verify that the SVCPScan service is running. If it's off, start it and attempt to connect again.

          • Check the computer's IP address and the IP address the scanner has for the computer. If they don't match, adjust the scanner's IP for the computer. See Wireless Settings.

          • Verify that a virus scanner isn't interfering with the communication.

 

200: Could Not Communicate to ScanIt Parts Server

          

This error occurs when the scanner can't connect to the computer.

Troubleshooting:

          • Make sure the computer is on.

          • From the computer, make sure you can ping the scanner's IP address.

          • If you can't ping the scanner, try to ping the access point's IP address.

          • Check the computer's IP address and the IP address the scanner has for the computer. If they don't match, adjust the scanner's IP for the computer. See Wireless Settings.

          • Try to ping the computer from the scanner.

          • If you cannot ping the computer, try to ping the access point from the scanner.

          • Verify that a virus scanner is not interfering with the communication.

 

300: No Wireless Signal

          

This error occurs when the scanner cannot connect to an access point.

Troubleshooting:

          • Verify the scanner is in range.

          • Verify the scanner has an IP Address. See Wireless Settings.

          • Verify the wireless radio is enabled.

 

400: Unknown Error

          

An unknown error has occurred. Follow the steps for the three prior errors.