Software Issues

Software Issues

Nightly Orders Pull Did Not Run

          

This occurs if the nightly orders pull did not run this morning. When this happens, the majority of the order will fail to scan.

The most common cause of this error is that Interact hasn't been turned on.

Troubleshooting:

          • Make sure that Interact is running on the server computer.

                    • If it is running, pull open orders. See Interact.

          • If it is not running, launch Interact and pull open orders. See Interact.

          • After the open orders pull finishes, the message will no longer be seen on the scanners.

Scanner Locks Up

Reboot the scanner.