Frequently Asked Questions

You'll be up and running in 1-2 weeks. We handle hardware setup, connect your DMS, import your data, and train your staff. Our team does the heavy lifting so you can focus on running your business.

Yes! Every plan includes comprehensive training for your entire team. We offer both in-person training during implementation and ongoing video resources. Our support team is also available for refresher training whenever needed.

We provide all the specialized hardware including wireless barcode scanners with optional built-in printers. You'll need a WiFi network in your parts area and a computer with internet access for the dashboard. We'll assess your specific needs during the demo.

We integrate with all major DMS platforms including CDK, Reynolds & Reynolds, DealerTrack, Automate, AutoSoft, Dominion VUE, and Lightspeed. If you use a different system, contact us — we may already support it or can work on integration.

Our system connects directly to your DMS through secure APIs. When you scan a part, pricing and inventory data comes from your DMS in real-time. When you make adjustments, updates push back to your DMS automatically. No double-entry required.

No. Our integration is optimized to have minimal impact on your DMS performance. We use efficient data synchronization methods and only transfer the data needed for each operation.

Nothing changes on your end. ScanIt Parts is DMS-agnostic and works identically across all supported platforms. Your team keeps the same workflow, same scanners, same training. No new equipment to buy, no new software to learn.

Go to Manufacturer Data in the dashboard menu and select the Automatic tab. Some manufacturers pull data automatically once set up, while others require a manual import.

Automatic feeds — these pull shipment and invoice data on their own after a one-time setup:

• GM — Enter your GlobalConnect dealer number, username, and password.
• Honda — Add Honda Site in ScanIt Parts, then log in to the Honda iN portal and activate Parts Invoice for IPS.
• Chrysler / Stellantis — Add Chrysler Site, then have your Parts Manager contact the PDC to add Chrysler@scanitparts.com.
• Mercedes-Benz — Add Mercedes-Benz Site, then have your Parts Manager contact the PDC to add mercedesbenz@scanitparts.com.
• Hyundai & Kia — Add the site and follow the on-screen steps.

Manual import — for all other manufacturers, select the Import tab. Download the packing slip or invoice PDF from your manufacturer's website and drag it into the drop zone.

AC Delco and Motorcraft barcode data is pulled daily with no setup needed.

Yes. ScanIt Parts pulls data daily from GM for AC Delco parts and from Ford for Motorcraft parts. This happens automatically — no setup needed on your end. These cross-references ensure AC Delco and Motorcraft barcodes scan correctly every time.

Yes. Go to Manufacturer Data in the dashboard menu and select Import. Download the packing slip or invoice PDF from your manufacturer's website, then drag it into the drop zone. A green checkmark means it processed correctly. This data feeds into Invoice Reconciliation reports so you can compare what was shipped vs. what you scanned.

No long-term contracts required. We offer month-to-month billing because we're confident you'll love the product. You can cancel anytime, though very few customers ever do - our retention rate is over 99%.

Your monthly subscription includes all software modules in your plan, cloud hosting, automatic updates, technical support, and ongoing training resources. Hardware is a one-time purchase or can be leased.

Yes! We offer a 30-day money-back guarantee. If you're not completely satisfied within the first 30 days, we'll refund your software fees. We want you to be confident in your decision.

It depends on the task. Some features need a live connection for accuracy, while others work fully offline.

• Receiving — Always online. Every scan checks your DMS in real time so counts, orders, and bin locations stay accurate.
• PickIt (Order Picking) — Works online and offline. You can keep picking even if WiFi drops. Data syncs when the connection comes back.
• Physical Inventory — Fully offline. Counters scan without a connection, which is ideal for large warehouses or areas with poor WiFi. Data syncs when you are ready to upload.
• Bin Changes, Part Inquiry, Returns — Online. These pull live data from your DMS so the scanner needs a connection.

In short, tasks that need real-time DMS data stay online, while high-volume counting tasks like Physical Inventory and PickIt are built to handle gaps in connectivity.

Security is a top priority. We use industry-standard encryption for all data transmission and storage. Our cloud infrastructure is hosted on AWS with enterprise-grade security. We never share your data with third parties.

Our scanners are built tough, but accidents happen. Open the ScanIt Parts dashboard, tap the ? icon, and create a repair ticket. Enter the scanner serial number, describe the issue, and provide a return address. You will get a confirmation email with RMA details right away. We ship replacement devices quickly, and many dealers keep a spare on hand for peace of mind.

Try a basic restart first — power off the scanner, wait 10 seconds, then power it back on. If the problem continues, this is likely a hardware issue. Open the ScanIt Parts dashboard, tap the ? icon, and create a repair ticket. Enter the scanner serial number, describe what is happening (disconnecting, hanging, or shutting off), and provide your return address. You will get a confirmation email with RMA details right away. Ship the scanner to IPS for repair.

Yes, ScanIt Parts is fully cloud-based and hosted on AWS. There are no servers to install or maintain at your dealership. Access your dashboard from any browser on any device. Your scanners sync data over your existing WiFi network — all processing happens in the cloud.

Yes, the Enterprise module supports multi-store operations with centralized analytics, dealer grouping, and cross-location reporting. Monitor scan activity, inventory accuracy, and order fulfillment across all your stores from a single dashboard.

Yes. ScanIt Parts integrates with automated storage and retrieval systems including Kardex (formerly Remstar and FastPic) and Hänel vertical carousels and lift modules. When you scan and receive parts, ScanIt Parts automatically sends the part number, quantity, description, and bin location to your storage system in real time. This keeps your automated storage inventory in sync without any extra steps — scan the part and the machine knows about it.

ScanIt Parts retains over 5 years of transaction history by default — including scanned parts, receiving records, bin changes, postings, invoices, and order statuses. Some record types like part number changes are kept indefinitely. This gives your parts department deep historical data for audits, trend analysis, and year-over-year comparisons.

Most competing systems keep 60 days of data or less. The best of them top out at 18 months. With 5+ years of history, ScanIt Parts lets you compare this year's physical inventory to last year's, spot long-term trends in lost sales, and pull records for audits without worrying that the data has been purged.

ScanIt Parts reads every barcode format used in the industry — 1D barcodes (UPC, Code 128, Code 39, EAN), 2D barcodes (Data Matrix, PDF417), and QR codes. It works with all OEM and manufacturer labels including automotive (GM, Ford, Toyota, Honda, Jaguar, Land Rover, and all other makes), powersports (Yamaha, Kawasaki, Harley Davidson, Suzuki, Polaris, Honda Powersports, Sea-Doo, Ski-Doo, Can-Am, Indian, and more), and heavy-duty (Caterpillar, Detroit Diesel, International, Cummins). We have not found an OEM or powersport barcode we cannot scan.

No problem. Type the part number into any ScanIt Parts scanner and it creates the barcode for you. On scanners with a built-in printer, an adhesive label prints and you attach it right to the part. From that point on, anyone can scan it for receiving, inventory counts, part inquiries, or any other task. This is especially useful for loose parts, bulk items, or accessories that arrive without manufacturer barcodes.

Our Michigan-based team is available by phone Monday through Friday, 8am to 5pm ET at 810-695-9332. Email support at support@scanitparts.com is available 24/7. You can also submit support tickets and equipment repair tickets directly from the ScanIt Parts dashboard at any time. We typically respond within hours, not days.

Yes. ScanIt Parts has a full library of self-service resources available around the clock:

• ScanIt Parts Academy — Step-by-step lessons organized by topic. Great for new hires or brushing up on a feature you don't use every day.
• PDF guides & quick references — Downloadable guides for every module. Print them and keep them at the parts counter.
• Video tutorials — Short how-to videos you can watch at your own pace.

All of these are free and available from the Support page on our website or through the help menu in the dashboard.

Yes. The ScanIt Parts dashboard has a built-in help menu (the "?" icon in the top right) where you can create support tickets, repair tickets, and label change requests 24/7 — no need to call or wait for business hours. Support tickets let you describe any issue, attach images, and track the status of your request. Repair tickets (RMA) walk you through a simple 3-step process: enter the scanner serial number, describe the issue, and provide a return address. You'll receive a confirmation email with your RMA details automatically.

Click the "?" icon on the dashboard and select Label Change Request. Pick the scanner section and label you want changed, describe what you need, and upload a before and after image (a hand-drawn sketch works fine). IPS handles all label customization at no charge — we update the layout and push it to your scanners. Common requests include adding PO numbers, larger bin text, customer names, and rearranging fields.

PickIt is our order fulfillment module with three picking modes: Smart Pick optimizes your route through the parts department, Pick by Invoice lets you fill a specific order, and Pick to Route groups picks by delivery route. Parts staff receive real-time notifications on the scanner when orders are ready to pick. Scan verification at each step prevents picking errors — the scanner confirms you have the right part before you move on.

PackIt lets you organize small parts into labeled containers with barcodes. Scan a part number to instantly find which container holds it — no more searching through bins. PackIt is also used for packing orders for delivery or shipping, ensuring every part is accounted for before it leaves the department.

Yes. ScanIt Parts handles the entire delivery workflow from dispatch through proof of delivery. Create routes, assign trucks and drivers, scan parts onto the truck with barcode verification, and track deliveries with GPS. Capture signatures, photos, and GPS coordinates at every stop. The full delivery section below covers all the details.

Scan returns by category — damaged, core, warranty, or your own custom return reasons. Every return is tracked with who returned it, when, and why. This creates a full accountability chain so nothing falls through the cracks. Returns metrics and reporting help you spot trends and reduce losses.

Cycle counting keeps your inventory accurate without shutting down the department for a full count. Count bins on a rotating schedule — a few bins each day — and the system tracks your progress. Analytics show accuracy trends and highlight bins that haven't been counted yet. Lost Sales reporting identifies missed revenue from parts that were out of stock or incorrectly stocked.

Yes, every scan is logged with a full audit trail. Scanner metrics track daily activity by user so you can see exactly who scanned what and when. The dashboard shows month-to-date and previous month-to-date comparisons for easy performance tracking. The Enterprise module provides multi-store analytics across all your locations.

Add to Lookup creates a permanent cross-reference between any scanned barcode and the part number in your DMS. When you scan a barcode the system doesn't recognize — like a manufacturer UPC, tire barcode, or aftermarket label — it prompts you to enter the dealer part number. Once saved, that mapping works everywhere in ScanIt Parts: Receiving, Part Inquiry, Cycle Counting, Bin Changes, and Returns. You only add it once and every user at your dealership benefits.

It works for anything you inventory in your DMS — not just auto parts. Tires, hats, shirts, golf clubs, key chains, gift items, aftermarket accessories, case or pallet barcodes. If it has a barcode and a part number in your system, you can map it.

Print History is a feature available on every screen in the scanner app. Tap the clock icon in the top bar to see a list of recent print jobs — including part number, label type, timestamp, and quantity. It's useful for checking what was just printed, confirming labels, or tracking printing activity during receiving and inventory counts.

Yes. When receiving more than one of the same part, a confirmation dialog appears asking "Print X labels?" before printing. This prevents accidental bulk printing and wasted labels. You can confirm or cancel before any labels are printed.

The Dispatch screen on the scanner has two tabs: Scans and Invoices. The Scans tab lets you scan parts into truck bins for delivery loading. The Invoices tab shows invoice assignments so you can manage which orders go on which routes. You can swipe left on any part to remove it from a truck bin, or swipe left on an invoice header to remove it from dispatch entirely.

Smart Pick builds the best path through the parts area so you pick all orders in one trip. Pick by Invoice lets you fill one specific order at a time. Pick to Route groups picks by delivery route so everything for a truck is picked together. All three modes verify each part with a barcode scan before you move on.

The scanner checks every scan against the order. If you scan the wrong part, it tells you right away. You can also mark a part as Not Found or Partial Fill if the full quantity is not on the shelf. Duplicate pick safeguards stop the same part from being picked twice on the same invoice.

Zones divide your parts area into sections. When picking, you can filter to only see parts in your zone. This lets multiple pickers work different areas at the same time without overlap. Set up zones in the dashboard and assign them to bins.

The Packing Station is a web dashboard that shows two views: Needs Packing (orders picked but not yet packed) and Ready to Ship (orders packed and waiting for pickup or delivery). It gives the parts counter a live view of order status without needing a scanner.

Yes. PackIt has built-in UPS integration. Generate a UPS shipping label right from the packing screen. The tracking number is saved and visible in the Packing Station and order details. You can reprint labels from the Ready to Ship view.

In the Dispatch screen, create routes by name and add invoices to each route. Assign a truck and driver to the route. Drag and drop stops to set the delivery order, or use route optimization to find the fastest or shortest path. You can manage multiple routes at the same time from one screen.

Scan each box as you load it onto the truck. The system checks that the part belongs on this route. If you scan a part meant for a different route, you get an audio alert and a confirmation dialog. This prevents wrong parts from going on the wrong truck. You can also scan parts into specific truck bins and remove them later if needed.

At each stop, the driver can capture three layers of proof: a customer signature on screen, photos of the drop-off, and GPS coordinates with a timestamp. All of this is saved to the delivery record. When someone says they never got the parts, you have proof they did.

Yes. Download the manifest before you leave. You can scan parts, confirm deliveries, and collect signatures even with no cell signal. Everything syncs back to the dashboard when you are back online.

Yes. GPS trackers on each truck show live location, speed, and heading on the dashboard. You can also see ignition state (truck running or off) and geofence events (truck entered or left a zone). Route status updates as each stop is completed.

Mark the stop as tried, refused, partial, wrong address, or damaged. Add notes and photos for each one. For partial deliveries, scan the parts you hand off and confirm those. The rest stay on the manifest as pending. Bring undelivered parts back and scan them into stock.

The Monitor shows all active routes in real time with status updates, action buttons, and a hide-idle toggle. The Active Routes TV display is a full-screen dashboard meant for a wall-mounted TV in the dispatch area. It shows Total Pad, Total Scanned, and Total Difference so the whole team can see order progress at a glance.

Yes. Transfer points let you manage hub operations with incoming and outgoing routes. Release routes to a hub, then dispatch from the hub to stores. Switch between dealer and hub locations using the dropdown in the dispatch sidebar. Route groups let you organize routes across multiple stores.

PickIt has 15+ reports including Picking Stats (with piece counts), Missing Parts Dashboard, route completion reports (stops, good drops, failed tries, returns, time, miles), and driver activity reports. Delivery history is searchable by date range, part number, customer, or driver. All reports export to Excel with route and employee filters.

The full flow is: Pick (scan parts off the shelf with PickIt) → Pack (organize into containers or boxes with PackIt) → Dispatch (assign to a route, truck, and driver) → Load (scan boxes onto the truck with barcode verification) → Deliver (follow the route, capture proof at each stop) → Complete (route summary report with all stops, times, and miles). Every step is tracked in one system from start to finish.

The Dispatch Dashboard is the command center for all delivery operations. It has a sidebar with your route list, plus four tabs: Overview (route stats and summary), Stops (each delivery stop with actions), Invoices (all invoices on the route with part details), and Map (visual map of all stops with live truck positions). Filter by location, date, or route name. Switch between stores using the location dropdown.

When an invoice is fully packed, ScanIt Parts automatically assigns it to the right route using a 6-level priority system: 1) Ship Via code, 2) Customer assignment, 3) Delivery zone with ship-via override, 4) Delivery zone by customer, 5) Route fence (geographic polygon), 6) Zip code. Choose from three routing modes: Transfer Point First (hub routes get priority), Suggested Route First (standard), or Manual Only (full control). Most dealers never need to drag an invoice to a route — it lands on the right one automatically.

Route fences are geographic boundary polygons drawn on a map. Each route can have its own fence. When a customer's address falls inside a route fence, invoices for that customer are automatically assigned to that route. This works alongside zip code mapping for complete coverage — use fences for precision, zip codes for broad areas, or both together.

After adding stops to a route, choose Fastest Route (least drive time with traffic) or Shortest Route (fewest miles). The system reorders your stops for the best path. You can also drag and drop stops to set a custom order. Route distance, time, and ETA for each stop update automatically.

Each truck is set up in the system with a name and optional GPS tracker. Assign a truck to a route, then assign a driver to the truck. GPS trackers send live position, speed, heading, and ignition state. When the truck enters a customer's geofence, the system automatically marks that stop as arrived.

Geofences are virtual boundaries around customer locations. When a truck enters a geofence, the system automatically marks the stop as arrived with a timestamp. When it leaves, that event is logged too. This gives you an accurate record of how long the driver was at each stop without any manual input.

Yes. Add invoices to a route by number or create manual invoices. Drag and drop stops to reorder them. Move stops between routes. Remove stops or add new ones at any time. Each stop shows the customer name, address, invoice count, part count, and ETA. The invoice tab shows every part on every invoice for that route.

Yes. Set invoices to High, Normal, or Low priority. Priority flows through every screen — pick lists, pack queues, dispatch, and the monitor. High-priority orders float to the top so your team handles them first.

Yes. The Avery Dennison 6059+ scanner has a built-in label printer. Drivers can scan and print adhesive bin labels right at the customer's location. No other system offers on-site scan, print, and apply in one device.

Yes. Customers receive automatic notifications by email and SMS at each stage: picked, packed, shipped, and delivered. Customers can manage their own notification preferences and choose to receive email, text, or both. Test notifications can be sent from the customer setup screen.

Yes. Wholesale customers can be invited to the customer portal where they see all their invoices with real-time status updates. Each invoice shows a visual status stepper: Printed → Picked → Packed → Shipped → Delivered with part counts at each stage. Customers can print invoices and manage their notification preferences from the portal.

Route completion reports show stops completed, good drops, failed attempts, returns, total time, and miles driven. Driver activity reports track performance by driver. Delivery history is searchable by date, part number, customer, or driver. PickIt stats track picking accuracy and speed per employee. All reports export to Excel.

Scan returned parts and select a reason: damaged, core, warranty, wrong part, or any custom type you set up. Every return is tracked with who returned it, when, the source, and the reason. Returns reports break down by category so you can spot trends. Core returns and warranty claims have full tracking for credit processing.

Standalone delivery products only handle the last mile — getting parts from the counter to the customer. ScanIt Parts covers the entire chain: receiving, picking, packing, dispatch, loading, delivery, and returns. You get barcode-verified truck loading, scan-and-print hardware, 7 DMS integrations, offline manifests, auto-routing, and route fences. Delivery is included in your existing platform — no separate product to buy, no extra per-user fees, no second system to learn.

Yes. IPS rents physical inventory scanners on a weekly basis. You can do as many inventories as you need during the rental period. In the ScanIt Parts dashboard, go to IPS Store and select Rental Scanners to submit your request. Pick your DMS type, confirm access, choose your arrival date, and we will ship the scanners to your location.

Scanners are rented by the week. There is no per-count charge — you can run as many inventories as you need during the rental period. If you need scanners in less than 10 days, an overnight shipping surcharge applies. Plan ahead to avoid the extra cost.

We include prepaid UPS return labels with every rental shipment. When your rental period is done, pack the scanners and use the return labels to ship them back.

Some DMS systems require access to be set up before the count. CDK requires a 3PA (Third Party Access), AutoMate requires an OpenMate ID, and DealerTrack requires an Enterprise Code and Dealer number. Work with the dealer to get this in place before your scanners arrive so you don't lose rental time.

Yes. The PI platform at pi.ipsdev.com is built for Professional Inventory Service Providers. It gives you a single dashboard for all your dealers, employee management with ratings, scanner rentals, 25 reports, verify mode, and 5 years of data for multi-year comparisons. Learn more about the PI platform.

The system uses 2" x 2" adhesive labels, 300 per roll. These are used for part labels, bin labels, shelf labels, and container labels. The labels are designed for the built-in thermal printer on our scanner/printers and adhere directly to parts, bins, and shelves.

Go to IPS Store > Ordering in the ScanIt Parts dashboard, visit the Order Supplies page here on scanitparts.com, or call us at 810-695-9332. We carry label rolls, batteries, chargers, and other scanner accessories.

Yes. If you need changes to any label format — adding fields, rearranging the layout, changing text sizes, or anything else — just contact our support team and we'll make the changes for you. We handle all label customization so you don't have to worry about configuring fields or file formats. This is included as part of our service at no extra charge. Your team can stay focused on parts inventory while we take care of the technical details.

The scanner prints on 2" x 2" adhesive labels, so the print area is limited. Our labels are designed to fit the most useful information in that space. If we increase the size of one element, something else has to be removed to make room. To request a change, open the dashboard, tap the ? icon, and create a support ticket. Tell us which label you want changed (Part # Barcode, Special Order, POS, Bin Change, etc.), what you want larger, and what you are OK with removing. We will make the changes at no extra charge.