Support Center
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Content updated April 2026
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810-695-9332 (Mon-Fri, 8am-5pm ET)
Upload Log File
Only use this when our support team asks you to. Log files are automatically deleted after a few days, so uploading without being asked means we won't see it.
- Tap the three-dot menu (top-right corner)
- Tap Scanner Settings
- Tap Upload Log File
The log file is sent to IPS automatically. It helps our team diagnose scanner issues remotely.
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