How to Request a Scanner Repair
When Does a Scanner Need Repair?
Scanners are built tough, but accidents happen. If your scanner has a cracked screen, won't print labels, can't scan barcodes, or has any other hardware problem, you can request a repair right from the ScanIt Parts dashboard. No phone call needed.
Common signs your scanner needs repair:
- Cracked, blank, or flickering screen
- Labels print faded, streaked, or not at all
- Barcode reader won't scan
- Battery won't hold a charge
- Buttons or trigger not responding
- Scanner won't power on
- Scanner keeps disconnecting from WiFi, hanging, or shutting off on its own
Try a restart first. Power off the scanner, wait 10 seconds, then power it back on. Many small glitches clear up with a restart.
How to Create a Repair Ticket
The entire process takes about two minutes. You can do it 24/7 from any device with a web browser.
Open a browser and go to sip.ipsdev.com. Log in with your email and password.
Look for the ? icon in the bottom corner of the screen. Tap it to open the support menu.
This opens a 3-step repair form.
Step 1: Enter the Serial Number
Type the serial number of the scanner that needs repair. The system looks it up and shows the scanner details so you can confirm it is the right one.
Where is the serial number? Check the sticker on the back or bottom of the scanner. It is also shown on the scanner's login screen.
Step 2: Describe the Problem
Pick the issue type from the list (screen, printer, battery, WiFi, trigger, power, physical damage, software, or other). Add a description with more details. The more info you give, the faster we can fix it.
Step 3: Enter Your Return Address
Enter the address where you want the repaired scanner shipped back. Double-check it is correct.
Tap Submit and you are done.
What Happens After You Submit
The email includes your RMA number and a printable RMA form. Keep the RMA number for tracking.
Wrap the scanner in bubble wrap or padding. Include the printed RMA form inside the box. Ship it to the address on the form.
Our team will diagnose the problem, make the repair, test it, and ship it back to you.
Always include the RMA form in the box. This helps us match the scanner to your ticket and speeds up the repair.
Shipping Tips
- Use the original box if you have it, or any sturdy box with padding.
- Protect the screen and printer area with bubble wrap.
- Remove a swollen or damaged battery and ship it separately.
- You only need to send the scanner itself. Leave chargers and cables at the store.
Check Your Ticket Status
You can check the status of your repair ticket any time. Go back to the ? icon in the dashboard and view your open tickets. You will see updates as the repair moves through each stage.
Tips to Avoid Repairs
- Use the protective boot if you have one. It absorbs drops.
- Clean the scanner window with a soft cloth weekly. Keeps the barcode reader accurate.
- Clean the print head with a cleaning pen once a week. Prevents faded labels.
- Keep a spare scanner on hand so your team can keep working while one is out for repair.
- Report problems early. Small issues can turn into big ones if ignored.
Need help right now? Call us at 810-695-9332 (Mon–Fri, 8am–5pm ET) or email support@scanitparts.com any time.
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